ลองให้ Chat GPT วางแผน Usability Testing

ได้เห็นหลายๆคนลองใช้ ChatGPT มาพักหนึ่ง บางคนใช้ถามคำถาม บางคนใข้ช่วยคำนวน บางคนให้เรียบเรียงเนื้อหาบทความให้ใหม่ หรือแม้กระทั่งตั้งประเด็นเกี่ยวกับ Philosophy ผมเองก็รู้จักมานานแล้วหล่ะ แต่ไม่มีโอกาสลองเล่นสักที เพราะว่าถ้าคำถามทั่วไปก็ถามใน Google เองได้ และอีกอย่างคือยังนึกถึง Use case ในชีวิตจริงไม่ออกเท่าไร.

จนกระทั่งวันนึงเกิดมีไอเดียที่นำมาเกี่ยวข้องกับการทำงาน เนื่องจากการเขียน Planning, Instruction, หรือ Report เป็น Time-consuming Tasks ประมาณหนึ่ง เหตุผลแนวทางและรูปแบบมันจะมีบางส่วนที่ใหม่และเฉพาะเจาะจง แต่ก็มีบางส่วนที่จะซ้ำๆ ที่อาจจะต้องทำการ Rephase ใหม่ เพื่อไม่ให้คนอ่านจับได้ ฮ่าๆ ก็เลยเอางานเหล่านี้ให้ ChatGPT ลองเขียนมานำเสนอดู และนี่คือผลลัพท์ที่ได้

คำถามที่ผมถามไป #1

และนี่คือคำตอบที่ได้มา

Introduction

• Briefly explain the purpose of the usability test and the product being tested (the online banking platform for business and corporate customers)
• Provide an overview of the tasks that will be performed during the test (prospects considering the service and existing customers managing their account)

Recruiting Participants

• Outline the criteria for selecting participants (e.g. small business owners, corporate account managers, etc.)
• Describe how participants will be recruited (e.g. through online surveys, personal contacts, etc.)

Setting Up the Test

• Explain the equipment and materials needed for the test (e.g. laptops, internet access, etc.)
• Provide detailed instructions for setting up the test environment (e.g. creating test accounts, preparing test tasks, etc.)

Moderating the Test

• Describe the role of the moderator during the test (e.g. observing participants, asking questions, etc.)
• Provide guidelines for asking open-ended and closed-ended questions
• Explain how to handle technical difficulties that may arise during the test

Analyzing the Results

• Outline the methods for collecting and analyzing data from the test (e.g. recording participants' actions and comments, taking screenshots, etc.)
• Explain how to identify patterns and trends in the data
• Provide an overview of how the results will be used to improve the product

Conclusion

• Summarize the key points covered in the guide
• Provide any additional information or resources that may be helpful for the moderator.{codeBox}

ถือว่าตอบมาได้กว้างๆ ไปหน่อย ข้อดีก็คือ อาจจะเอาไว้เป็นแนวทางในการเขียนใหม่ๆ หรือเป็น Checklist เผื่ออาจจะมีอะไรตกหล่นไป
จากนั้นผมได้ถามต่อว่า

คำถามที่ผมถามไป #2

และนี่คือคำตอบที่ได้มา

There are several ways to recruit participants for a usability test of an online banking platform for business and corporate customers. Here are a few options:

1. Online Surveys: Use online survey tools (such as SurveyMonkey or Qualtrics) to reach a large number of potential participants. Target small business owners and corporate account managers by advertising the survey through online platforms such as LinkedIn or industry-specific forums.
   
   
2. Personal Contacts: Reach out to personal contacts, such as friends, colleagues, or industry contacts, who fit the criteria for participants. Ask them if they would be interested in taking part in the usability test.
   
   
3. Social Media: Use social media platforms (such as Facebook or Twitter) to advertise the usability test and recruit participants. Use relevant hashtags and target small business owners and corporate account managers.
   
   
4. User Testing Platforms: Use user testing platforms (such as UserTesting or TryMyUI) to reach a large number of potential participants quickly. These platforms allow you to target specific demographics and recruit participants for remote usability tests.
   
   
5. User Research Panels: Use user research panels (such as UserZoom or WhatUsersDo) to reach a large number of potential participants. These panels have pre-recruited participants that can be targeted based on specific demographics, behaviors, and interests.

It's important to note that you should be transparent with the participants about the nature of the usability test and the time commitment required. Also, consider offering an incentive (i.e. monetary compensation or a gift card) to the participants in order to increase participation and motivation.{codeBox}

ที่มันเจ๋งขึ้นอีกหน่อยคือมัน Provide Sample ของ Tools มาให้ด้วย แต่ไม่รู้ว่ามันจะมีการอัพเดท Tools บ่อยและเหมาะกับสถาณการณ์แค่ไหน
และผมก็เลยให้เค้าช่วยเขียน Draft Screening questons สำหรับการทำ Study เลย

คำถามที่ผมถามไป #3

และนี่คือคำตอบที่ได้มา

Here is a sample of screener questions that can be used to identify potential participants for a usability test of an online banking platform for business and corporate customers :

1. Are you currently responsible for managing the finances of a business or corporation?
   
   
2. Have you ever used an online banking platform for business or corporate accounts?
   
   
3. Are you currently in the process of considering switching to a new online banking platform for your business or corporation?
   
   
4. Are you comfortable using a computer and navigating the internet?
   
   
5. Are you available to participate in a usability test for approximately one hour on a specific date and time?
   
   
6. Are you willing to sign a consent form before participating in the usability test?
   
   
7. Are you willing to share your screen and audio during the usability test?
   
   
8. It's important to note that these are just sample questions and the screener questions will depend on the specific goals and objectives of the usability test.

It's also important to keep the screener questions short and to the point in order to reduce participant drop-off.{codeBox}

คำตอบที่ได้มันค่อนข้างเจ๋งเลย โดยเฉพาะที่ถามว่า "Are you currently in the process of considering switching to a new online banking platform for your business or corporation?"


จากนั้นผมก็โจทย์ที่ยากขึ้นและ Vague มากขึ้น ก็คือไม่มี Specific areas หรือ Features to focus แค่อยากจะดู Response ว่าจะเป็นยังไง

คำถามที่ผมถามไป #4

และนี่คือคำตอบที่ได้มา

Sure! Here is a list of 10 potential tasks that can be used to test the usability of an online banking platform for business and corporate customers :

1. Register for an account: Participants will be asked to create a new account on the online banking platform and complete all necessary registration steps.
   
   
2. Log in to the account: Participants will be asked to log in to their account using their credentials.
   
   
3. View account balance: Participants will be asked to locate and view their account balance on the platform.
   
   
4. Transfer funds: Participants will be asked to initiate a funds transfer between accounts on the platform.
   
   
5. Pay bills: Participants will be asked to pay a bill using the online banking platform.
   
   
6. View transaction history: Participants will be asked to locate and view their transaction history on the platform.
   
   
7. View and download statements: Participants will be asked to view and download their account statements on the platform.
   
   
8. Add a new user: Participants will be asked to add a new user to their account on the platform.
   
   
9. Manage account settings: Participants will be asked to locate and change account settings on the platform.
   
   
10. Reset password: Participants will be asked to locate the password reset feature and reset their password on the platform.{codeBox}

 

It's important to note that these are just sample tasks and the specific tasks will depend on the features of the online banking platform being tested and the goals and objectives of the usability test.

It's also important to consider the difficulty of the task, if it's too complex it might discourage the participant and if it's too simple it might not provide enough insights.{codeBox}

ถือว่าคำตอบที่ได้กว้างๆแบบ Safe Safe คราวนี้จะลองแบบเจาะจงมากขึ้น ซึ่งบอกตรงๆว่าผมถามไปก็ไม่รู้มันจะเข้าใจคำถามผมไหม บอกตรงๆว่าลุ้นกับคำตอบมากๆ

คำถามที่ผมถามไป #5

และนี่คือคำตอบที่ได้มา

In Thailand, there are several methods for transferring funds that can be tested in a usability test of an online banking platform for business and corporate customers. Here are a few examples:

1. Interbank Funds Transfer: Participants will be asked to initiate a funds transfer between accounts held at different banks in Thailand.
   
   
2. Real-time Electronic Funds Transfer (RTGS): Participants will be asked to initiate a real-time funds transfer between accounts held at different banks in Thailand.
   
   
3. National Electronic Funds Transfer (NEFT): Participants will be asked to initiate a funds transfer between accounts held at different banks in Thailand using the National Electronic Funds Transfer (NEFT) system.
   
   
4. Mobile banking: Participants will be asked to initiate a funds transfer using mobile banking feature, this feature is becoming more popular in Thailand as more people use smartphones and prefer to use mobile banking applications instead of traditional methods.
   
   
5. International Funds Transfer: Participants will be asked to initiate a funds transfer between accounts held in different countries.
   
   
6. Bill payment: Participants will be asked to pay bills using the online banking platform, this feature is widely used in Thailand for paying bills such as electricity, water, telephone and more.{codeBox}

It's important to consider the context of usage and the most used methods of transfer by the target audience, so the tasks can be relevant and provide valuable insights.

It's also important to ensure that the online banking platform being tested supports the specific transfer methods that are being tested. {codeBox}

คำตอบที่ได้ก็ Surprise เพราะมี Method ที่ไม่เคยได้ยินหรืออาจจะเป็นชื่อที่เรียกกันอีกชื่อหนึ่ง แต่ก็ขาดสิ่งที่ผมแอบคาดหวังไว้นั้นคือ PromptPay ถ้ามองอีกแง่นึงมันคง consider PromptPay เป็นของ Retail ไม่ใช่ Corporate ก็ได้ (แต่มันก็มี Corporate Promptpay Service แล้วนะ Bot เอ๋ย)


สุดท้ายผมถามคำถามที่ยากและละเอียดขึ้นไปอีก เพื่อดูว่า Bot จะทำได้ดีแค่ไหน

คำถามที่ผมถามไป #6

และนี่คือคำตอบที่ได้มา

Sure! Here are some sample scenario prompts that can be used to guide participants through the 10 tasks I listed earlier:

• Register for an account: You are a small business owner who is looking for a new online banking platform to manage your finances. You come across this platform and decide to sign up for an account. Please walk me through the process of creating a new account on this platform.
  
  
• Log in to the account: You have just created your account and you want to log in to access your account. Please walk me through the process of logging in to your account.
  
  
• View account balance: You want to check your account balance on the platform. Please show me how you would view your account balance on this platform.
  
  
• Transfer funds: You want to transfer funds from one account to another account on the platform. Please walk me through the process of initiating a funds transfer between accounts on this platform.
  
  
• Pay bills: You want to pay a bill using the online banking platform. Please walk me through the process of paying a bill on this platform.
  
  
• View transaction history: You want to view your transaction history on the platform. Please show me how you would view your transaction history on this platform.
  
  
• View and download statements: You want to view and download your account statements on the platform. Please walk me through the process of viewing and downloading your account statements on this platform.
  
  
• Add a new user: You want to add a new user to your account on the platform. Please walk me through the process of adding a new user to your account on this platform.
  
  
• Manage account settings: You want to change some of your account settings on the platform. Please show me how you would manage your account settings on this platform.
  
  
• Reset password: You've forgotten your password and need to reset it. Please walk me through the process of resetting your password on this platform.{codeBox}

It's important to provide a realistic scenario, this will help the participant to understand the task better and be more motivated to complete it.

It's also important to make sure that the scenario prompts are consistent with the tasks so they can be easily understood by the participant.{codeBox}

ตอนแรกคิดว่านี้จะเป็นคำถามสุดท้ายแล้ว แต่เจ้า Bot มันดันเปิดประเด็นเรื่องการ Register for an Account ซึ่งเป็นขั้นตอนที่ค่อนข้างสร้างปัญหา และขึ้นชื่อเรื่องความซับซ้อน ผมจึงอยากทิ้งคำถามสุดท้ายจริงๆแล้วดูสิว่า Bot จะตอบว่ายังไง

คำถามที่ผมถามไป #7

และนี่คือคำตอบที่ได้มา

The process of registering or opening an online bank account in Thailand may vary slightly depending on the bank or financial institution, but generally, the steps would be as follows:

1. Gather required documents: The user will need to gather the required documents such as ID card, passport, or work permit. Some bank might also require other types of documents, such as proof of address, business registration documents, etc.
   
   
2. Choose the account type: The user will need to choose the type of account they want to open, such as a current account, savings account, or a corporate account.
   
   
3. Submit the application: The user will need to submit the application, which can be done online or in-person, along with the required documents.
   
   
4. Verify the identity: The bank or financial institution will verify the identity of the user, which can be done through a video call or by visiting a local branch.
   
   
5. Wait for approval: The user will need to wait for the bank or financial institution to approve the application, which can take several days.
   
   
6. Activation of the account: Once the application is approved, the user will need to activate the account by following the instructions provided by the bank or financial institution.
   
   
7. Set up online banking: Once the account is activated, the user will need to set up online banking by creating a username and password and linking the account to their mobile phone number or email address.
   
   
8. Fund the account: The user will need to fund the account by making an initial deposit.{codeBox}

It's important to note that some bank may have different requirements or steps, it's always recommended to check with the bank or financial institution for the most up-to-date information.

Also, it's important to keep in mind that some banks may have different rules and regulations for foreigners who want to open a bank account in Thailand.{codeBox}

คำตอบที่ได้สำหรับผมมันยังไม่ใช่ ผมก็เลยถามลึกไปอีก ซึ่งตอนนี้รู้สึกเหมือนผมกำลังโดนเช็คความรู้เองยังไงไม่รู้

คำถามที่ผมถามไป #8

และนี่คือคำตอบที่ได้มา

In Thailand, the process of Electronic Know-Your-Customer (eKYC) is implemented for online banking registration and account opening. The steps of eKYC may vary slightly depending on the bank or financial institution, but generally, the steps would be as follows:

1. Prepare required documents: The user will need to prepare the required documents such as ID card, passport, or work permit. Some bank might also require other types of documents, such as proof of address, business registration documents, etc.
   
   
2. Choose the account type: The user will need to choose the type of account they want to open, such as a current account, savings account, or a corporate account.
   
   
3. Submit the application: The user will need to submit the application, which can be done online along with the required documents.
   
   
4. Verify the identity: The user will need to verify their identity by providing personal information and taking a photo of themselves and their ID card or passport.
   
   
5. Upload the required documents: The user will need to upload the required documents, such as ID card, passport, or work permit, to the bank's website or mobile application.
   
   
6. Video or Face-to-face verification: The user will need to undergo a video or face-to-face verification, which can be done through a video call or by visiting a local branch.
   
   
7. Wait for approval: The user will need to wait for the bank or financial institution to approve the application, which can take several days.
   
   
8. Activation of the account: Once the application is approved, the user will need to activate the account by following the instructions provided by the bank or financial institution.
   
   
9. Set up online banking: Once the account is activated, the user will need to set up online banking by creating a username and password and linking the account to their mobile phone number or email address.
   
   
10. Fund the account: The user will need to fund the account by making an initial deposit.
    
    
11. It's important to note that eKYC process is becoming more popular in Thailand, as it is more secure and convenient for users, as well as for banks, as it reduces the need for physical documents and face-to-face verification.

Also, it's important to keep in mind that some banks may have different rules and regulations for foreigners who want to open a bank account in Thailand.{codeBox}

บอกได้เลยคำตอบที่ได้มันกว้างเกินไป และดูเหมือนไม่แม่นยำยังไงไม่รู้ ผมอาจจะผิดและต้องกลับไปเช็ค Regulations อีกที แต่รวมๆแล้ว ChatGPT พึ่งพาได้ในลักษณะ

• หาไอเดียในการเขียน การเริ่มต้นเล่าเรื่อง
• เป็น Check-list เผื่อมีอะไรทีตกหล่น หรือประเด็นที่อาจจะนึกไม่ถึง
• โยนคำถามแบบหว่านๆ เผื่อเจออะไรดีๆให้ศึกษาต่อ

แต่ ChatGPT ไม่สามารถพึ่งได้ในประเด็นเหล่านี้

• เช็คเรื่องที่เป็น Facts, ข้อกฏหมาย, ขั้นตอนของอะไรบางอย่าง โดยเฉพาะ Specific Context เช่นเฉพาะในประเทศไทย
• Rely on สิ่งที่ Bot ตอบมาทั้งหมด 

เท่าที่กะๆความน่าเชื่อถือผมให้ต่ำกว่า 30% อีก ใช้ทำงานแนวผมไม่ได้แน่นอนแต่ทั้งหมดเป็นการทดลองเล่นเฉยๆ ผมเองก็ยังไม่ได้ลองถามเยอะ หลากหลายรูปแบบ คงต้องหาวิธีคุยเพื่อให้ได้ผลลัพท์ที่ดีขึ้น